Rancho Pet Hospital

Rancho Pet Hospital has adapted the below policies to ensure the highest possible quality of veterinary medical care, the highest level of safety, and the most efficient delivery of services. While you are visiting us, we kindly request you please adhere to the following:

Appointment Policy:

• To allow ample time for all patients and scheduled surgical procedures, we see our clients and patients by appointment. 
• Sometimes emergency cases may walk-in and shall always receive top priority, followed by patients with previously scheduled appointments. For this reason the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each patient on time and we want to thank you in advance for your patience.
• Please arrive on time to your scheduled appointment and check in with one of our friendly receptionists.
• Any medical records or other necessary information will be collected or updated. Please provide any fecal, urine or other samples you collected for your pet's appointment.
• Drop-off Appointments: For the convenience of our clients limited appointments are available at a scheduled time to bring in your pet during our regular office hours and leave your pet in the hospital. We will contact you with a treatment plan after a thorough physical exam is performed. Please remember these types of appointments will take 4-6 hours to see your pet. An additional charge will apply.

Patient Arrival Policy:

• For the safety of your pet, it is important that you properly restrain your pet both inside and outside of our hospital. All dogs must be on a leash and properly controlled while in the parking area, the waiting area, and the exam room. All cats must also be presented in an appropriate cat carrier or on a leash. If you need help carrying an animal into the hospital, please ask our friendly associate upon arrival.
• If children are accompanying you during your appointment, for their safety and out of respect for our other clients, they must be supervised at all times while on our premises. Unattended children should not approach any animal they do not know and that does not belong to your family.
  

Prescription Policy:

• All doctors, including veterinarians, cannot sell a prescription product without being familiar with their patients first. For veterinarians it is called establishing the veterinary-client-patient relationship (VCPR). Therefore, we must examine and evaluate your pet prior to selling or prescribing medication. 
• We generally fill prescriptions during office visits. We try to prescribe enough medication until your next appointment. Please do not wait until the last minute to call for your refill, as we may not be able to accommodate your request as quickly as your pet needs. Please allow at least 48 hours for all refill requests. However, it is best to call at least 7 days in advance of your pet's medication running out. Some prescriptions are special order medications that require additional time for delivery.

Payment Policy:

• We require payment in full at the time services are provided. We conveniently accept cash, credit cards, scratchpay and carecredit.
• Any applicable discounts need verification of identity and must be presented prior to checkout. Adjustments cannot be made later. 

Privacy Policy:

• Your privacy is respected. We are committed to ensuring that your information is secure. We do not give out any information about our clients or patients without your authorization or unless required by law. We strictly adhere to this policy.

Important Contagious Disease Information:

• Please help us maintain control of infectious and parasitic diseases on hospital grounds. Please use the provided pet waste removal bags to pick up bowel movements to give to our front office personnel to properly dispose of your pet's waste. If your pet has diarrhea that cannot be picked up, also please notify a hospital team member so proper disinfection of the area can occur.
• If your pet is coughing, has diarrhea, is vomiting, or is lethargic, please notify us prior to your arrival. A member of our health care team will assist you and your pet directly to an examination room to prevent the possible spread of contagious diseases to other pets.
• Always remember good general hygiene practices, especially washing your hands and minimizing your contact with children, people and other pets, whenever you are exposed to a potentially contagious disease. Sinks are available in all examination rooms.

Rancho Pet Hospital policies may change periodically hence, we request you to check this page to ensure that you are informed of any changes.